The COVID-19 communication tools from the Academy of Communication in Healthcare offers health providers simple strategies for more effective communication.
The Academy of Communication in Healthcare is providing free quick tip resources on their webpage to help providers communicate with patients and each other during the COVID-19 pandemic. Resources include using relationship-centered communication skills via telemedicine and with ART statements (asking, responding, telling). Recognizing that providers are most effective when they are mindful of how they say something more so than what they say, the concise tips provide useful strategies for improving communication during stressful situations.