This research article demonstrated that the role of e-government and COVID-19 word of mouth positively affected online social presence, which is significant for societal protection during the quarantine period.

Individuals are able to acquire basic information and protection measures from e-government (e.g., the use of information technologies that have the ability to transform relations with citizens, businesses, and government) about COVID-19. However, people’s perceptions about the government influences their willingness to engage in long-term pandemic control. Thus, health authorities and government officials should manage attitudes toward outbreaks and its relationship with the role of e-government.