Review: Talking your team through a crisis

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Review: Talking your team through a crisis

Review: Talking your team through a crisis

This article provides steps for physicians to effectively communicate with their teams during the COVID-19 pandemic.

Communicating during uncertainty is an essential leadership skill, regardless of whether one is in a formal leadership position. The author provides five steps for health care providers to be effective at communicating with team members about COVID-19 and to help reduce anxiety:

  • Pause and breathe (calm yourself before communicating with others)
  • Put yourself in their shoes (think about what you would want to know if you were in their position)
  • Do your research (use credible sources to avoid misinformation)
  • Speak clearly and confidently (and be honest about what you know)
  • Have specific next steps (provide tangible action items they can take)
|2020-07-17T11:58:09-04:00July 17th, 2020|COVID-19 Literature|0 Comments

About the Author: Maria Brann

Maria Brann
Dr. Maria Brann, PhD, MPH, is a professor in the Department of Communication Studies in the School of Liberal Arts at IUPUI and affiliate faculty with the Injury Control Research Center at West Virginia University. She explores the integration of health, interpersonal, and gender communication. Her translational focus and mixed methods approach are woven throughout her health vulnerabilities research, which advocates for more effective communication to improve people’s health and safety. Her primary research interests focus on the study of women’s and ethical issues in health communication contexts and promotion of healthy lifestyle behaviors to improve personal and public health and safety. She researches communication at both the micro and macro levels and studies how communication influences relationships among individuals and with the social world.

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