Review: Talking your team through a crisis

Review: Talking your team through a crisis

This article provides steps for physicians to effectively communicate with their teams during the COVID-19 pandemic.

Communicating during uncertainty is an essential leadership skill, regardless of whether one is in a formal leadership position. The author provides five steps for health care providers to be effective at communicating with team members about COVID-19 and to help reduce anxiety:

  • Pause and breathe (calm yourself before communicating with others)
  • Put yourself in their shoes (think about what you would want to know if you were in their position)
  • Do your research (use credible sources to avoid misinformation)
  • Speak clearly and confidently (and be honest about what you know)
  • Have specific next steps (provide tangible action items they can take)
|2020-07-17T11:58:09-04:00July 17th, 2020|COVID-19 Literature|Comments Off on Review: Talking your team through a crisis

About the Author: James Dudley

James Dudley

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