This article gives health care providers tips for more effective communication with patients about COVID-19.
To combat misinformation and information overload that may lead to anxiety and panic, it is important for health care providers to tailor their messages to their patients. Targeted information for vulnerable patients, in particular, can meet that group’s unique needs. The following four tips can increase the effectiveness of communication to patients:
- Keep information easy to understand
- Offer information in different languages
- Use communication methods that are preferred by patients
- Leverage technology to automate outreach efforts
One of the best things health care providers and organizations can do for patients is to provide timely, accurate, and relevant information about COVID-19.