This study demonstrated the feasibility and impact of the rapidly expanding the use of telemedicine for urgent and non-urgent care visits during the COVID-19 outbreak.

With virtual urgent care utilization double that of emergency room visits during the height of the pandemic, results from this study corroborate the significant role of telemedicine in expanding emergency room capacity. Additionally, the use of telemedicine is feasible in non-urgent health care settings. Using telemedicine, health providers and patients are experiencing a new normal of communicating with each other through video and audio means that is likely to affect the future of health care following the pandemic.